---
title: UltraNEXUS-HD | LEIGHTRONIX Knowledge Base
description: Get help for your UltraNEXUS-HD product here!
---

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1. [LEIGHTRONIX Knowledge Base](https://support.leightronix.com/)
2. [UltraNEXUS-HD](https://support.leightronix.com/ultranexus-hd)

# UltraNEXUS-HD

 Get help for your UltraNEXUS-HD product here!

- [How to Retrieve the Events Logs from UltraNEXUS-HD Servers](https://support.leightronix.com/how-to-retrieve-events-logs)
- [UltraNEXUS-HD Audio Distorted](https://support.leightronix.com/audio-distorted-on-channel)
- [UltraNEXUS-HD Won't Play One or More Video Files](https://support.leightronix.com/the-ultranexus-hd-wont-play-one-or-more-video-files)
- [How to Manually Play a Video File with your UltraNEXUS-HD.](https://support.leightronix.com/how-to-manually-play-a-video-file)
- [UltraNEXUS-HD Series Server Recording Stops Early](https://support.leightronix.com/ultranexus-hd-series-server-recording-stops-early)
- [Setting Up External Video Switcher to Work With Multiple UltraNEXUS-HD Series Video Servers](https://support.leightronix.com/setting-up-external-video-switcher-to-work-with-multiple-ultranexus-hd-series-video-servers)
- [Rebooting an UltraNEXUS-HD Series 1RU Server](https://support.leightronix.com/rebooting-the-ultranexus-hd-1ru-unit)
- [UltraNEXUS-HD Series Audio Terminal Block Wiring](https://support.leightronix.com/audio-terminal-block-wiring)
- [UltraNEXUS-HD Series Server Fails to Record](https://support.leightronix.com/ultranexus-hd-fails-to-record)
- [Scheduling a Reboot of Your UltraNEXUS-HD](https://support.leightronix.com/scheduling-a-reboot-of-your-ultranexus-hd)
- [How to Perform a Manual Reboot of Your UltraNEXUS-HD](https://support.leightronix.com/manual-reboot-of-your-ultranexus-hd)
- [UltraNEXUS-HD Live Recording Followed by Chasing Playback](https://support.leightronix.com/ultranexus-live-recording-followed-by-chasing-playback)
- [Rebooting the UltraNEXUS-HD Blade](https://support.leightronix.com/rebooting-the-ultranexus-hd-blade)
- [UltraNEXUS-HD Series Zone Display](https://support.leightronix.com/zone-display)
- [Loading a New Program into the Schedule](https://support.leightronix.com/loading-a-new-program-into-the-schedule)
- [UltraNEXUS-HD Won't Boot, Power on, or the Front Display is Frozen](https://support.leightronix.com/ultranexus-hd-wont-boot-up-power-on-or-the-front-display-is-frozen)

See less ▼

## TOTAL INFO-HD

- [TOTAL INFO-HD Setup and Troubleshooting](https://support.leightronix.com/total-info-hd-setup)
- [Adding Twitter Feeds](https://support.leightronix.com/adding-twitter-feeds)

## WinLGX

- [Creating and Playing a Slide Show with the UltraNEXUS-HD Series Video Server](https://support.leightronix.com/creating-and-playing-a-slide-show)
- [WinLGX Installation](https://support.leightronix.com/installing-winlgx)
- [UltraNEXUS-HD Series Recording with Chase Playback](https://support.leightronix.com/recording-with-chase-playback)
- [UltraNEXUS-HD Series Video Server Firmware Updating](https://support.leightronix.com/updating-firmware)
- [Cannot Upload or Add to the UltraNEXUS-HD Library](https://support.leightronix.com/cannot-upload-to-the-ultranexus-hd-library)
- [507 Error When Logging in to UltraNEXUS-HD](https://support.leightronix.com/507-error-when-logging-in-to-ultranexus-hd-series-server)
- [WinLGX Software Won't Open](https://support.leightronix.com/the-winlgx-software-wont-open)
- [Exporting the UltraNEXUS-HD schedule as a CSV File](https://support.leightronix.com/exporting-the-schedule-as-a-csv-file)
- [Adding Audio to a Slide Show](https://support.leightronix.com/adding-audio-to-a-slide-show)
- [Manually Recording with the UltraNEXUS-HD Series Server](https://support.leightronix.com/manually-recording-with-the-ultranexus-hd-series-server)
- [Scheduling a Recording with the UltraNEXUS-HD Series Servers](https://support.leightronix.com/scheduling-a-recording-with-the-ultranexus-hd-series-servers)
- [Setting IP Addresses and Connecting to Your UltraNEXUS-HD Series Server](https://support.leightronix.com/setting-ip-addresses-and-connecting)
- [Scheduling the UltraNEXUS-HD Series Servers](https://support.leightronix.com/scheduling)
- [Replacing Scheduled Events in WinLGX](https://support.leightronix.com/replacing-schedule-events)
- [Multi-week Scheduling with WinLGX](https://support.leightronix.com/multi-week-scheduling)
- [Configuring an External Video Switcher to Work With a Single UltraNEXUS-HD Series Video Server](https://support.leightronix.com/setting-up-external-video-switcher-with-a-single-ultranexus-hd-series-video-server)

See less ▼

## WebNEXUS

- [Troubleshooting Video Playback Issues with the UltraNEXUS-HD Series Video Server](https://support.leightronix.com/troubleshooting-video-playback-issues)
- [Recording from the WebNEXUS Browser Interface of an UltraNEXUS-HD Series Server](https://support.leightronix.com/recording-from-the-webnexus-browser-interface-of-an-ultranexus-hd-series-server)
- [UltraNEXUS-HD Slides Page Asking for Flash](https://support.leightronix.com/ultranexus-hd-slides-page-asking-for-flash)
- [Can't Connect to UltraNEXUS-HD WebNEXUS Web Interface Due to "Unsupported Protocol" Error](https://support.leightronix.com/cant-connect-to-webnexus-web-interface-due-to-unsupported-protocol-error)
- [WebNEXUS Slide Editor](https://support.leightronix.com/new-slide-editor)
- [UltraNEXUS-HD Series Virtual Channel Basics](https://support.leightronix.com/virtual-channel-basics)

See less ▼

## Firmware

- [Firmware Update Fails on UltraNEXUS-HD](https://support.leightronix.com/firmware-update-fails-on-ultranexus-hd)
- [How to Find the UltraNEXUS-HD Serial Number and Firmware Version](https://support.leightronix.com/how-to-check-the-firmware-version)

## Transcode

- [Video File Converter for UltraNEXUS-HD](https://support.leightronix.com/video-file-converter-for-ultranexus-hd)
- [UltraNEXUS-HD Series Video File Formats](https://support.leightronix.com/ultranexus-hd-series-video-file-formats)

## Video

- [No Video Output or a Black Signal from the UltraNEXUS-HD](https://support.leightronix.com/no-output-or-black-signal-from-ultranexus-hd)
- [Avoiding Video File Playback Problems and Blocklisted and Red Highlighted Files](https://support.leightronix.com/avoiding-blocklisted-files)
- [Setting the Output Resolution of the UltraNEXUS-HD](https://support.leightronix.com/setting-the-output-resolution-of-the-ultranexus-hd)
- [Video Output Distorted](https://support.leightronix.com/video-output-distorted)

## Storage

- [Migrating USB drives to an UltraNEXUS-HD](https://support.leightronix.com/migrating-usb-drives-to-an-ultranexus-hd)
- [Using the Storage Manager in WinLGX](https://support.leightronix.com/using-the-storage-manager)
- [USB Hard Drive Requirements for UltraNEXUS-HD](https://support.leightronix.com/usb-hard-drive-requirements-for-ultranexus-hd)
- [Internal Storage Full on UltraNEXUS-HD](https://support.leightronix.com/internal-storage-full-on-ultranexus-hd)

## Audio

- [No Background Audio Under Slideshow from an UltraNEXUS-HD Series Server](https://support.leightronix.com/no-background-audio-under-slideshow-from-an-ultranexus-hd-series-server)
- [Adjusting Record Preset Audio Settings](https://support.leightronix.com/adjusting-record-preset-audio-settings)
- [File Plays with Garbled Audio](https://support.leightronix.com/file-plays-with-garbled-audio)

## Network

- [Cannot Connect to UltraNEXUS-HD Series Server](https://support.leightronix.com/cannot-connect-to-ultranexus-hd-series-server)
- [Configuring Network and IP Address Settings from the UltraNEXUS-HD and UltraNEXUS-HD BLADE Server's Web Interface.](https://support.leightronix.com/setting-network-and-ip-address-settings-from-web-interface-of-ultranexus-hd-and-blade-servers)

## Time

- [Setup or Adjust Time Settings in the UltraNEXUS-HD Servers via the Clock, or NTP](https://support.leightronix.com/clock-ntp-server-and-time-settings-in-the-ultranexus-hd-servers)

## Video-on-Demand

- [Trouble Uploading Files to VieBit from an UltraNEXUS-HD Series Server](https://support.leightronix.com/trouble-uploading-files-to-viebit-from-an-ultranexus-hd-series-server)

## Closed Caption

- [Closed Caption Capability of the UltraNEXUS-HD Series Servers](https://support.leightronix.com/closed-caption-capability-of-the-ultranexus-hd-series-servers)

- [UltraNEXUS-HD](https://support.leightronix.com/ultranexus-hd#main-content)

    - [TOTAL INFO-HD](https://support.leightronix.com/ultranexus-hd#total-info-hd)
    - [WinLGX](https://support.leightronix.com/ultranexus-hd#winlgx)
    - [WebNEXUS](https://support.leightronix.com/ultranexus-hd#webnexus)
    - [Firmware](https://support.leightronix.com/ultranexus-hd#firmware)
    - [Transcode](https://support.leightronix.com/ultranexus-hd#transcode)
    - [Video](https://support.leightronix.com/ultranexus-hd#video)
    - [Storage](https://support.leightronix.com/ultranexus-hd#storage)
    - [Audio](https://support.leightronix.com/ultranexus-hd#audio)
    - [Network](https://support.leightronix.com/ultranexus-hd#network)
    - [Time](https://support.leightronix.com/ultranexus-hd#time)
    - [Video-on-Demand](https://support.leightronix.com/ultranexus-hd#video-on-demand)
    - [Closed Caption](https://support.leightronix.com/ultranexus-hd#closed-caption)
- [NEXUS/UltraNEXUS](https://support.leightronix.com/nexus-ultranexus#main-content)

    - [Troubleshooting](https://support.leightronix.com/nexus-ultranexus#troubleshooting)
    - [Operation](https://support.leightronix.com/nexus-ultranexus#operation)
    - [WinLGX](https://support.leightronix.com/nexus-ultranexus#winlgx)
    - [Video](https://support.leightronix.com/nexus-ultranexus#video)
    - [Storage](https://support.leightronix.com/nexus-ultranexus#storage)
    - [Slide Editor](https://support.leightronix.com/nexus-ultranexus#slide-editor)
    - [Program Guide](https://support.leightronix.com/nexus-ultranexus#program-guide)
- [WinLGX](https://support.leightronix.com/winlgx#main-content)

    - [VLC](https://support.leightronix.com/winlgx#vlc)
- [IncodeX Vier](https://support.leightronix.com/incodex-vier#main-content)

    - [VieBit](https://support.leightronix.com/incodex-vier#viebit)
    - [Point-to-Point](https://support.leightronix.com/incodex-vier#point-to-point)
    - [Stream](https://support.leightronix.com/incodex-vier#stream)
- [VieBit](https://support.leightronix.com/viebit#main-content)

    - [Streaming](https://support.leightronix.com/viebit#streaming)
    - [VOD](https://support.leightronix.com/viebit#vod)
- [IncodeX Stream](https://support.leightronix.com/incodex-stream#main-content)

    - [Live Stream](https://support.leightronix.com/incodex-stream#live-stream)
- [IncodeX One](https://support.leightronix.com/incodex-one#main-content)

    - [Point-to-Point (P2P)](https://support.leightronix.com/incodex-one#point-to-point-p2p)
- [PEGstream-SD2](https://support.leightronix.com/pegstream-sd2)
- [Hard Drive](https://support.leightronix.com/hard-drive#main-content)

    - [Video Server](https://support.leightronix.com/hard-drive#video-server)
- [TOTAL INFO®](https://support.leightronix.com/total-info)
- [E-HD2](https://support.leightronix.com/e-hd2#main-content)

    - [WinLGX](https://support.leightronix.com/e-hd2#winlgx)
    - [Transcode](https://support.leightronix.com/e-hd2#transcode)
- [MINI-T-NX](https://support.leightronix.com/mini-t-nx)
- [PEGvault-SD](https://support.leightronix.com/pegvault-sd#main-content)

    - [PolyOptix](https://support.leightronix.com/pegvault-sd#polyoptix)
- [NET Series](https://support.leightronix.com/net-series)
- [TCD Series](https://support.leightronix.com/tcd-series#main-content)

    - [TCD-1000](https://support.leightronix.com/tcd-series#tcd-1000)
    - [TCD/V3](https://support.leightronix.com/tcd-series#tcd-v3)
    - [TCD/IP](https://support.leightronix.com/tcd-series#tcd-ip)
- [PRO Series](https://support.leightronix.com/pro-series)
- [MINI-T](https://support.leightronix.com/mini-t)
- [MINI-T-IR](https://support.leightronix.com/mini-t-ir)
- [UARB-S1](https://support.leightronix.com/uarb-s1)

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