--- title: Cannot Upload or Add to the UltraNEXUS-HD Library description: If adding to the library fails or WinLGX closes when you try to add to the library, here are some things to try. --- [Skip to content](https://support.leightronix.com/cannot-upload-to-the-ultranexus-hd-library#main-content) [Create New Support Ticket](https://support.leightronix.com/kb-tickets/new?hsLang=en) [![www.leightronix.com](https://support.leightronix.com/hs-fs/hubfs/LEIGHTRONIX_logo2012a-1.png?width=353&height=75&name=LEIGHTRONIX_logo2012a-1.png)](https://www.leightronix.com/) Open main navigation Close main navigation - [Create New Support Ticket](https://support.leightronix.com/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [LEIGHTRONIX Knowledge Base](https://support.leightronix.com/?hsLang=en) 2. [UltraNEXUS-HD](https://support.leightronix.com/ultranexus-hd?hsLang=en) 3. [WinLGX](https://support.leightronix.com/ultranexus-hd?hsLang=en#winlgx) # Cannot Upload or Add to the UltraNEXUS-HD Library ## If adding to the library fails or WinLGX closes when you try to add to the library, here are some things to try. - Make sure the filename does not have a space in the name. - Make sure the *Library* folder and Resource View box are showing on the right. - If not go to the *View* menu and select *Reset Views*. - Try Passive FTP 1. Go to the *Tools* menu at the top of WinLGX. 2. Select *Preferences*. 3. Check the box, *Use Passive FTP*. 4. Click *OK*. 5. Close and reopen WinLGX. - Make sure WinLGX is up to date - the current version is 7.0.3.48. - Ensure the firmware is up to date - the current version is 21.07.29. - Try restarting the computer. - Try rebooting the UltraNEXUS-HD. - Make sure the Internal storage of the UltraNEXUS-HD is not full. - You can check on the Dashboard page of the web interface (from WinLGX, go to *Tools/Web* interface). - Some videos may have been uploaded using an external FTP program to the FTP root directory rather than the *MPEG* directory. This can fill the SD card (as shown by WebNEXUS Dashboard *Internal* drive bar being full and red) and prevent new additions to the Library database. You'll need to delete the misplaced files in the FTP program. - See the Knowledge Base article covering Full Internal Storage. - Make sure WinLGX 7 is allowed through the Windows Firewall. - See our tutorial: [Allow WinLGX in Windows Firewall](https://support.leightronix.com/allowing-winlgx-in-windows-firewall?hsLang=en) - Try uninstalling and reinstalling WinLGX. - It could be that the schedule file is corrupt. Test this by creating a new schedule (*File/New*) for testing purposes and see if you can add it to the library in the new schedule. - [UltraNEXUS-HD](https://support.leightronix.com/ultranexus-hd?hsLang=en#main-content) - [TOTAL INFO-HD](https://support.leightronix.com/ultranexus-hd?hsLang=en#total-info-hd) - [WinLGX](https://support.leightronix.com/ultranexus-hd?hsLang=en#winlgx) - [WebNEXUS](https://support.leightronix.com/ultranexus-hd?hsLang=en#webnexus) - [Firmware](https://support.leightronix.com/ultranexus-hd?hsLang=en#firmware) - [Transcode](https://support.leightronix.com/ultranexus-hd?hsLang=en#transcode) - [Video](https://support.leightronix.com/ultranexus-hd?hsLang=en#video) - [Storage](https://support.leightronix.com/ultranexus-hd?hsLang=en#storage) - [Audio](https://support.leightronix.com/ultranexus-hd?hsLang=en#audio) - [Network](https://support.leightronix.com/ultranexus-hd?hsLang=en#network) - [Time](https://support.leightronix.com/ultranexus-hd?hsLang=en#time) - [Video-on-Demand](https://support.leightronix.com/ultranexus-hd?hsLang=en#video-on-demand) - [Closed Caption](https://support.leightronix.com/ultranexus-hd?hsLang=en#closed-caption) - [NEXUS/UltraNEXUS](https://support.leightronix.com/nexus-ultranexus?hsLang=en#main-content) - [Troubleshooting](https://support.leightronix.com/nexus-ultranexus?hsLang=en#troubleshooting) - [Operation](https://support.leightronix.com/nexus-ultranexus?hsLang=en#operation) - [WinLGX](https://support.leightronix.com/nexus-ultranexus?hsLang=en#winlgx) - [Video](https://support.leightronix.com/nexus-ultranexus?hsLang=en#video) - [Storage](https://support.leightronix.com/nexus-ultranexus?hsLang=en#storage) - [Slide Editor](https://support.leightronix.com/nexus-ultranexus?hsLang=en#slide-editor) - [Program Guide](https://support.leightronix.com/nexus-ultranexus?hsLang=en#program-guide) - [WinLGX](https://support.leightronix.com/winlgx?hsLang=en#main-content) - [VLC](https://support.leightronix.com/winlgx?hsLang=en#vlc) - [IncodeX Vier](https://support.leightronix.com/incodex-vier?hsLang=en#main-content) - [VieBit](https://support.leightronix.com/incodex-vier?hsLang=en#viebit) - [Point-to-Point](https://support.leightronix.com/incodex-vier?hsLang=en#point-to-point) - [Stream](https://support.leightronix.com/incodex-vier?hsLang=en#stream) - [VieBit](https://support.leightronix.com/viebit?hsLang=en#main-content) - [Streaming](https://support.leightronix.com/viebit?hsLang=en#streaming) - [VOD](https://support.leightronix.com/viebit?hsLang=en#vod) - [IncodeX Stream](https://support.leightronix.com/incodex-stream?hsLang=en#main-content) - [Live Stream](https://support.leightronix.com/incodex-stream?hsLang=en#live-stream) - [IncodeX One](https://support.leightronix.com/incodex-one?hsLang=en#main-content) - [Point-to-Point (P2P)](https://support.leightronix.com/incodex-one?hsLang=en#point-to-point-p2p) - [PEGstream-SD2](https://support.leightronix.com/pegstream-sd2?hsLang=en) - [Hard Drive](https://support.leightronix.com/hard-drive?hsLang=en#main-content) - [Video Server](https://support.leightronix.com/hard-drive?hsLang=en#video-server) - [TOTAL INFO®](https://support.leightronix.com/total-info?hsLang=en) - [E-HD2](https://support.leightronix.com/e-hd2?hsLang=en#main-content) - [WinLGX](https://support.leightronix.com/e-hd2?hsLang=en#winlgx) - [Transcode](https://support.leightronix.com/e-hd2?hsLang=en#transcode) - [MINI-T-NX](https://support.leightronix.com/mini-t-nx?hsLang=en) - [PEGvault-SD](https://support.leightronix.com/pegvault-sd?hsLang=en#main-content) - [PolyOptix](https://support.leightronix.com/pegvault-sd?hsLang=en#polyoptix) - [NET Series](https://support.leightronix.com/net-series?hsLang=en) - [TCD Series](https://support.leightronix.com/tcd-series?hsLang=en#main-content) - [TCD-1000](https://support.leightronix.com/tcd-series?hsLang=en#tcd-1000) - [TCD/V3](https://support.leightronix.com/tcd-series?hsLang=en#tcd-v3) - [TCD/IP](https://support.leightronix.com/tcd-series?hsLang=en#tcd-ip) - [PRO Series](https://support.leightronix.com/pro-series?hsLang=en) - [MINI-T](https://support.leightronix.com/mini-t?hsLang=en) - [MINI-T-IR](https://support.leightronix.com/mini-t-ir?hsLang=en) - [UARB-S1](https://support.leightronix.com/uarb-s1?hsLang=en) [![www.leightronix.com](https://support.leightronix.com/hs-fs/hubfs/LEIGHTRONIX_logo2012a-1.png?width=353&height=75&name=LEIGHTRONIX_logo2012a-1.png "www.leightronix.com")](https://www.leightronix.com) Copyright © 2026, LEIGHTRONIX, INC.