Video File Playback Issues with the NEXUS/UltraNEXUS

If you have problems with files not playing or playing poorly, here are some suggestions.

• The NEXUS and UltraNEXUS can only play MPEG2 files with a ".mpg" extension.
• The file's resolution cannot be larger than 720 pixels by 480 pixels.
  • If larger, the file may not play or play with green lines.
• The video bitrate should not be larger than 10 Mb per second.
  • Some possible symptoms if the bitrate is over 10 Mb per second:
    
    • The file may stutter or freeze while playing.
    • The file may not play at all.
    • The file may lock up the player process, and no files will play until the unit is rebooted.
• The audio codec needs to be MPEG Layer II audio.
  • If a file plays with no sound, ensure it has the correct audio codec.
• The file extension needs to be ".mpg."
  • It will not recognize a file with a ".mpeg" extension.
• If the events log says "file not found."
  • The file may have been renamed, and the schedule is looking for the old name.
  • The file may have been deleted by mistake.
  • The external hard drive that stores the video files may be turned off or have issues.