How to Retrieve the Events Logs from UltraNEXUS-HD Servers

How to retrieve and search the UltraNEXUS-HD Events Logs to troubleshoot an issue you may be having.

1. In the WinLGX software go to the File menu and select Get Log.
2. In the window that opens, select the All tab at the top.
   1. Here you will see several event logs listed containing the following: events.log, events.log.0, events.log.1, events.log.2, events.log.3, and events.log.4.
   2. The events.log will have the most recent events. The other logs will have older events starting with the events.log.0 having the newest and the events.log.4 having the oldest events.
   3. The logging system will not go back indefinitely, there will only ever be the six events logs. Once the current events.log file reaches a size of 4.88 MB, the other event logs are renamed to the next events.log name, overwriting that log. (IE: events.log.0 becomes events.log.1 and so forth). The current events.log is renamed to events.log.0 and a new events.log file is created.
3. Select the desired log file.
4. Under Filter Presets, Click the Raw Data (no filter) button.
5. Click OK, and a save window will open. You may save the file in the default location on your PC, or choose your desired location.
6. The file should open automatically using Notepad.

You can search the log using Notepad’s search function (CTRL+F). This is a list of suggested words to search for when looking for issues: warn, err, fail, or exception. You can also search by a video file's name.