Video-on-Demand
      Back to home
      1. LEIGHTRONIX Knowledge Base
      2. UltraNEXUS-HD
      3. Video-on-Demand

      Trouble Uploading Files to VieBit from an UltraNEXUS-HD Series Server

      If you're having issues uploading video files to your VieBit VOD account, here are some steps to take. This applies to UltraNEXUS-HD, UltraNEXUS-HD X2, X5, Flex, Cast, and Blade servers.

      Try Rebooting

      • The first thing to try is to reboot the UltraNEXUS-HD server.
      • There are three ways to reboot the UltraNEXUS-HD:
      1. In WinLGX, go to the Tools menu, select Controller, and click the Reboot button at the bottom of the window.
      2. In the WebNEXUS browser interface, go to the System Settings page, open the Maintenance tab, and click the Reboot button.
      3. From the front panel (making sure you are at the date and time display), press and hold the green check button for about eight seconds, then release (on an UltraNEXUS-HD Blade, press the joystick straight in). When the date and time reappear, the reboot is complete.

      Check Subscription

      • Make sure your VieBit VOD subscription is valid and not expired.
      • You can check the subscription status on the Account Status page of your VieBit account Administration.
      1. Login to your VieBit account.
      2. Go to the Account Status page.
      3. The expiration date for your VOD subscription will be listed in the bottom right corner box under “Video-On-Demand Streaming Service.”
      • If your account has expired you will not be able to upload files until it is renewed.
      • Contact LEIGHTRONIX Sales at https://www.leightronix.com/sales to renew your subscription.

      Network Issues 

      • Check the Network Diag tab on the System Settings page of the browser interface of the UltraNEXUS-HD.
      1. In WinLGX, go to the Tools menu and select “Web interface”
      2. Log in with the same user and password as you would with WinLGX.
      3. Go to the System Settings page.
      4. Go to the Network Diag tab on the System Settings page.
      5. Make sure all the listed network hosts are green and not red.
      • If any are red have your IT check for network or firewall issues related to the host addresses listed.
      • Make sure the UltraNEXUS-HD has port 80 (HTTP) open (outbound with return), port 20, and port 21 (FTP) open (outbound) (without a proxy) to the LEIGHTRONIX License Server and LEIGHTRONIX VieBit Server listed in the Network Diag page.

      UnHDNetworkDiag

      "VieBit Queue service FAILED" Errors

      • If the UltraNEXUS-HD events log has a "VieBit Queue service FAILED" error listed when trying to upload a file to VieBit, this is indicating that either the transcode command the UltraNEXUS-HD sends to the VieBit server is being blocked by your network or the VieBit server response is being blocked and isn't getting back to the UltraNEXUS-HD.

      A File upload to VieBit uses 3 connections:

      1. The UltraNEXUS-HD device - via HTTP(port 80) – contacts (leightronix.com) to check licensing and subscription status.
      2. The UltraNEXUS-HD device - via  FTP (port 20, 21) – Sends the file to the LEIGHTRONIX VieBit server.
      3. The UltraNEXUS-HD device - via HTTP(port 80) – sends a finished message to LEIGHTRONIX VieBit server (same as 2) and tells it to transcode the file.
      4. Then the VieBit server responds to let the UltraNEXUS-HD device know it received the transcode request.
      • If the events log indicated "VieBit Queue service FAILED”, the response return (technically called INGRESS) data is not reaching the UltraNEXUS-HD device.
      • Make sure the UltraNEXUS-HD IP address has port 80 (HTTP) open (outbound with return), port 20, and port 21 (FTP) open (outbound) (without a proxy) to the LEIGHTRONIX VieBit Server listed in the Network Diag page.

      If you need help from LEIGHTRONIX Support with network issues support fees may apply as network issues are not covered by warranty.

      File Issues

      • If the video file size is 0 KB it will fail to upload.
      • If the video file is corrupt, it may upload but fail to transcode.
        • Try copying the file to your PC and see if it can play through completely on the PC.

      Hard Drive Issues

      • If the UltraNEXUS-HD events log has “read” errors or if the storage drive is not showing in the WinLGX Storage Manager window, it may need maintenance.
        • Contact LEIGHTRONIX Support for further help with hard drive issues. 
        • Support fees may apply if the unit is out of warranty.