VLC
      Back to home
      1. LEIGHTRONIX Knowledge Base
      2. WinLGX
      3. VLC

      WinLGX Freezes, Closes, or Crashes When Previewing a File or Trying to Add In and Out Points

      If the WinLGX software closes or freezes when you try to use the software video player, it may be due to the wrong version of the VLC player.

      In many cases, when the WinLGX software freezes or closes when you try to preview a file or add in and out points, it's due to a 64-bit version of the VLC player being used with WinLGX.

      • The WinLGX software is a 32-bit-based software. It cannot work with the 64-bit version of VLC.
      • You can have both the 64-bit and the 32-bit version of the VLC player installed on your PC, but WinLGX can only work with the 32-bit version.

      To check what version of VLC WinLGX is trying to use:

      1. In WinLGX, go to the Tools menu and select Preferences.
      2. In the Preferences window, select the Preview Monitor tab at the top.
      3. Look at the VLC Application Folder path listed at the bottom of that window.
        • It should display "C:\Program Files (x86)\VideoLAN\VLC" exactly. This is the path to the 32bit version of VLC.
        • If it displays "C:\Program Files\VideoLAN\VLC," that is the path to the 64-bit version of  VLC. Notice the absence of "(x86)".

      Correcting the VLC Application Folder Path

      To change the path:

      1. Click the browse button (the three-dot) button to the right of the path field.
        1. This will open a navigation window.
      2. Navigate to the location where the 32-bit VLC is located - here: "C:\Program Files (x86)\VideoLAN\VLC."
      3. Select the VLC folder and click OK.
      4. Then click OK in the Preferences window.
      5. Now exit out of WinLGX and then reopen WinLGX.

      Missing 32-bit VLC

      If there is no 32-bit version of VLC installed on the PC, you can find the 32-bit version of the VLC installer in the WinLGX 7 folder located on your PC  here: "C:\Program Files (x86)\WinLGX 7".

      Make sure WinLGX is closed, then run that VLC.exe file to install the 32-bit VLC.

      Now you can open WinLGX and reset the VLC Application Folder path in the Preference window as covered above.