IncodeX Vier
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      2. IncodeX Vier

      IncodeX Vier Stream or Recording Won’t Start, or the Web Interface Locks Up

      If the IncodeX Vier stream or recording won't start, locks up, or a "Please plug in a video source before starting a channel" message displays, here are some items to check.

      For more IncodeX Vier troubleshooting, see: Testing the IncodeX Vier Stream

      There are generally four things that can cause a stream or recording to fail:

      1. No video signal present
      2. No audio present
      3. An incompatible signal
      4. The input setting doesn't match the actual input signal type

      No Signal Present

      • A message pops up that says, "Please plug in a video source before starting a channel."
      • Ensure the video cable connected to the video input on the back of the IncodeX Vier has a video signal.
      • To test, connect the input signal cable to a monitor.

      Incorrect Input Setting

      Ensure the Global Input Settings in the IncodeX Vier are set to the correct video and audio type for the input signal you are using.

      1. Access the Global Input Settings from the Dashboard page by clicking either settings gear icons.
      2. The global input settings will be in the upper right corner.
      3. Make sure the settings match your actual incoming signal.
        1. Video source options: HD-SDI or Composite
        2. Audio source options: SDI (embedded), Analog, or None
      4. Save any setting changes by clicking the save icon in the upper right corner.
      5. Return to the Dashboard by clicking the "X" icon in the upper right corner.

      No Audio Present

      If your audio source is set to SDI:

      • Make sure the incoming signal has an SDI embedded audio signal.
        • If it does not, the stream will not start.
      • Set the audio source to None to test and see if the stream will start.
        • This is only for a test - the stream would work but have no audio.
      • If the stream works when set to None, you need to check your SDI audio signal for problems.

      Incompatible Video Signal

      • The IncodeX Vier cannot work with a 1080p60 (3G) or a 4K signal.
      • Itis compatible with 1080i, 720p, or 480i.
      • If the web interface locks up, in most cases, this is because the incoming signal is 1080p or larger.

      If it has locked up:
      1. Disconnect the input signal.
      2. Reboot the IncodeX Vier from the front panel (press the green check button for 5 seconds).
      3. Start the stream with no video.
        1. The "Please plug in a video source before starting a channel" message should be given.
        2. It should not lock up.
      4. Then check to see if the input video is 1080p or larger.
      5. If it is, try setting the source device to 1080i or 720p and see if that works.